Tidio
FeaturedAI-powered live chat and chatbot platform that handles customer support 24/7 — even when you're asleep.
What is Tidio?
Tidio is an all-in-one customer communication platform built for e-commerce. Its standout feature is Lyro — an AI agent that reads your help docs and automatically handles common customer questions like “Where’s my order?”, “Can I return this?”, and “Do you ship to [country]?”.
For solo Shopify operators, Tidio is the fastest way to offer 24/7 customer support without hiring anyone.
Lyro AI — The Game Changer
Lyro is trained on your own FAQ content, product data, and Shopify order information. When a customer asks “Where is my order?”, Lyro fetches the tracking info and responds — without any human involvement. Tidio claims Lyro resolves up to 70% of customer inquiries automatically.
That’s 70% fewer support tickets in your inbox.
What Lyro Handles Automatically
- Order status and tracking queries
- Return and refund policy questions
- Product availability and size guide questions
- Shipping time estimates
- Basic troubleshooting
Complex issues get escalated to you or your team via live chat or email.
Shopify Integration
Tidio’s Shopify app installs in one click and immediately pulls in:
- Customer order history
- Product catalog
- Shipping information
No manual data sync required. Lyro starts answering order questions from day one.
Pricing
| Plan | Price | Includes |
|---|---|---|
| Free | $0 | 50 conversations/mo, basic chatbots |
| Starter | $29/mo | 100 Lyro conversations + live chat |
| Growth | $59/mo | 250 Lyro conversations, advanced flows |
| Tidio+ | $749/mo | Enterprise, dedicated support |
Additional Lyro conversations available as add-ons ($0.50–1.00 each).
How It Compares
Tidio is friendlier and more affordable than Gorgias for stores under ~$500k/year. Gorgias is better for high-volume operations with complex support workflows.
See our full Tidio vs Gorgias comparison.
Verdict
The best starting point for AI-powered customer support on Shopify. The free plan alone can meaningfully reduce your support workload. Upgrade to Lyro when you’re ready to go fully hands-off.